Return Policy
At Prism Health Services, our priority is helping get the right products to meet your needs. However, you may occasionally receive a product that doesn’t work for you. In that case, you may need to return an item, and our policy and procedures are as follows:
• Items may be returned within 5 days of receipt, so long as they are in like-new
condition and in the original packaging (with the exception of hygiene-related items).
• An RMA number is to be obtained prior to shipping it back so we can be sure the
correct account is credited.
• To return an item, please call us at 1 (904) 880-9900 to obtain a Return Authorization Number (RMA). We will also help you determine the best method for shipping your return. Once the item is received, we will credit the credit card used for the purchase. If you paid by check or money order, we will issue a check within two weeks.
• Items that are custom ordered are not returnable.
• Items may be exchanged within 14 days of receipt so longs as they are in like-new condition and in original packing.
• Restocking FEE:
o There will be a 10%-20% restocking fee applied to each return.
o Exceptions to the above are that all scooters, power wheelchairs and lift
chairs will be assessed a 25% restocking fee.
• Shipping cost is covered if the item was erroneously shipped or is faulty which will be evaluated on a case by case basis.
• For a change of mind / erroneous order by a customer, the customer will be responsible
for the shipping cost including return shipping to us.
• No returns after 30 days.
• No Returns on hygiene-related items (This is for everyone’s protection)
• The defective or damaged product sample(s) may be requested to be returned to Prism Health Services at the time the complaint is initiated. A prepaid shipping label will be provided to you at Prism Health’s expense. If a picture/video of the defect or
damaged product is available, please email to info@prismhealthservices.net along with the complaint / Order number. **Please do not discard your product until further notice.** When the picture is received, Quality Assurance will assess and determine if a credit/replacement is applicable.
• Of course, if any item is defective, or was damaged in shipping:
Please call us at 1 (904) 880-9900 immediately.
OR
Email us with details & pictures info@prismhealthservices.net
(preferred)
Thanks for your patronage!
Prism Health Services, LLC.
